COMMON QUESTIONS
How it works.
How does the engagement begin?
It begins with a conversation. Tell us where you are going, what matters to you, and what you have not been able to arrange on your own. We ask the questions that clarify the brief and handle everything that follows.
What types of requests do you take on?
Private travel design, exclusive dining and cultural access, lifestyle logistics, corporate and executive arrangements, and projects that do not fit standard categories. If something can be arranged, we arrange it. If it cannot, we tell you directly. Each area is described on our services page.
Where do you operate?
Our active markets are Switzerland, Turkey, France, Italy, the United Kingdom, Germany, Greece, Spain, Scandinavia, Morocco, Dubai, and Doha. If you are traveling somewhere else, tell us. We will be straightforward about what we can and cannot deliver.
How do you handle client privacy?
Client names, travel details, and the nature of every request are never shared, published, or referenced. Everything we handle is treated with the same discretion we would want for ourselves. What the website itself collects is set out in our privacy policy.
How are fees structured?
Fees depend on the scope and complexity of the engagement. We discuss structure during our first conversation. There are no hidden charges and no ambiguity about what is included. How an engagement is confirmed and paid is set out in our terms of service.
How quickly will you respond?
For new enquiries, the same day wherever possible. For active engagements, directly and without delay.
PRIVATE TOURS AND TRANSFERS
What does a private day tour include?
A car and a driver who guides, for your household alone. Pickup at your Zurich hotel at an hour you set, and tickets, gondolas and tables held before you travel. Most days leave in the morning and have you back in the city for dinner. Every day is described on private tours.
What happens to a tour if the weather turns?
We call it the evening before. Cloud sitting on a summit turns a summit day into a valley day, and we would rather move you into Lauterbrunnen or out onto the lake than sell a ticket into fog.
How far ahead should we book a tour?
For July and August, weeks. For a Tuesday in May, often the same week. Railway seats and the boat run out before the car does.
Do you arrange airport and city transfers?
Yes. Airport, city and resort, on their own or around a day on the road. The detail is on private transfers, and every car, airport and route we cover is on chauffeured transfers.