Direct Access
One point of contact. One conversation. No transfers between departments, no explaining your request twice. You speak directly with the person who will make it happen.
About Concierge Atelier
One contact. One conversation. The right result.
Concierge Atelier is based in Zurich, Switzerland. Its signature work is lifestyle concierge services and private journeys designed around each guest, across Europe and beyond, every detail arranged end to end by a single, dedicated point of contact.
5.0 on Google, 18 reviews
The founder
Over two decades. Two continents. Guests who notice everything.
Hospitality is not a profession. It is a way of reading people.
The work moved with the career.
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The hotels
Over two decades with Four Seasons, Mandarin Oriental, Park Hyatt, Fairmont, The Ritz-Carlton, EDITION and Kempinski. Always at the concierge desk, the quiet centre of the house, where every request arrives and the answer is always yes.
- Four Seasons
- Mandarin Oriental
- Park Hyatt
- Fairmont
- The Ritz-Carlton
- EDITION
- Kempinski
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Jackson Hole, Wyoming
It began in the American West, among guests who travel far for wide skies and expect everything to be ready when they arrive.
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Istanbul
Istanbul and the Bosphorus waterfront, where hospitality is an old and generous art.
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Zurich
Zurich and the Swiss Alps, where the work found its home.
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Concierge Atelier
Concierge Atelier was created to offer that network directly. Without the layers of a hotel structure between you and the person who will actually make it happen.
What two decades produced was not a title. It was a network built on trust, a fluency in what people at that level actually need before they ask, and the understanding that the best service is invisible. It simply arrives.
Concierge Atelier is IATA-registered. Flights in First, Business and Premium Economy are arranged at highly competitive fares. For luxury hotels worldwide, our connections secure exclusive rates, significantly better than what you find online.
How we work
A private house, small by design and precise by habit.
Everything we do rests on one principle: the right access, arranged by the right person, changes the experience entirely.
Results-Based
We work on results, not retainers. No monthly fees for services you may not use. You pay for outcomes. When we deliver what you asked for, not before.
Complete Discretion
Your requests, your plans, your preferences stay exactly where they belong. Nothing is shared, referenced, or visible beyond the conversation we are having.
One contact, on a bad day
One point of contact is an easy thing to promise on a good day. The test is the other kind of day.
A flight out of Frankfurt cancels at nine in the evening. The connection to Zurich is gone. The driver is already at the airport, the hotel is holding a late arrival it does not yet know about, and there is a table booked for the following night.
You make one call. You do not explain the trip again, because the person answering arranged it. The rebooking, the driver, the front desk, the restaurant that now needs to move you by an hour: those are mine. You hear back once, with what has been settled.
No account manager. No ticket number. No handover at the end of a shift. The person who took your first call in March is the person who answers in October, at eleven at night, from Zurich.
Trusted by
The business is not new
The website is new. The business is not.
The reviews on Google were written by people who were actually there.
Sami is a true professional. He knows exactly what he's doing, and his years of concierge experience show in everything he handles. Every arrangement is thought through, nothing is left to chance, and he's always available when you need him. …
What stood out to us most was how personal the whole experience felt. Sami took the time to understand what we liked and what we wanted from our trip, and every recommendation felt thoughtfully chosen for us. …
We had a great experience from start to finish. The team was always responsive, professional and genuinely helpful. Everything was handled smoothly, and we felt very well looked after throughout. A truly reliable VIP concierge service that I would happily recommend.
IN BRIEF
What is Concierge Atelier?
Concierge Atelier is based in Zurich, Switzerland. Its signature work is lifestyle concierge services and private journeys designed around each guest, across Europe and beyond, arranged end to end by a single, dedicated point of contact. The firm was founded by Sami Eugster Cankaya, a hotelier with over two decades at Four Seasons, Mandarin Oriental, Park Hyatt, Fairmont, The Ritz-Carlton, EDITION and Kempinski. Every engagement begins with a conversation and is priced as a whole before anything is confirmed.
What does Concierge Atelier arrange?
Concierge Atelier carries the whole of a client's travel and lifestyle arrangements through one relationship. That means the journey itself, the hotels, the drivers, the tables and the access, then the quiet coordination that continues after the drive home. The journey is where the relationship begins, not where it ends.
Ready to begin?
You bring a request. We tell you honestly whether we can deliver it.